DorsiumDorsium

Consumer Protection

Last updated: January 2026

Overview

Dorsium is committed to protecting consumer rights in accordance with EU consumer protection laws, particularly Directive 2011/83/EU on Consumer Rights. This page outlines your rights as a consumer when purchasing hardware, Platform Access Licenses (PALs), or engaging with Dorsium services.

1. Right to Information (Before Purchase)

Under EU law, you have the right to receive clear information before making a purchase. Dorsium provides:

1.1 Product Information

  • Clear description of hardware (Node Rig, Validator Rig) specifications
  • Clear description of PAL benefits (dPOINT allocation, mining multipliers, etc.)
  • Pricing in EUR (including VAT where applicable)
  • Shipping costs and delivery timelines
  • dPOINT allocation details and vesting schedules

1.2 Seller Information

  • Legal entity: Romanian PFA (Sole Proprietorship), transitioning to Dorsium OÜ (Estonia, 2026)
  • Registration: CUI 50217937 (Romania)
  • Address: Str. Pitar Moș, Nr.27, Et.5, Ap.17 , București, Romania
  • Contact: hello@dorsium.com

1.3 Payment Information

  • Payment methods accepted (bank transfer, credit card, cryptocurrency)
  • Payment deadline (7 days from order placement)
  • Invoice issuance for all purchases

2. Right of Withdrawal (14-Day Cooling-Off Period)

2.1 Hardware Purchases

Under EU Directive 2011/83/EU Article 9-16, you have the right to withdraw from your hardware purchase within 14 calendar days of receiving the product, without giving any reason.

Conditions:

  • The outer protective seal must be INTACT (unopened)
  • Hardware has NOT been powered on
  • All original packaging, accessories, and documentation must be included
  • You must notify us in writing at hello@dorsium.com

Withdrawal Process:

  1. Email hello@dorsium.com within 14 days of delivery
  2. Include your order reference number
  3. Ship the unopened hardware to the address provided
  4. Refund processed within 14 days of receiving the returned hardware

Important: Breaking the tamper-evident seal voids your withdrawal right under Article 16(e) (unsealed goods cannot be resold as new). This is communicated to you BEFORE purchase.

Shipping costs: You are responsible for the cost of returning the product (unless Dorsium offers free returns).

2.2 Platform Access Licenses (PALs)

Under EU Directive 2011/83/EU Article 16(m), you have the right to withdraw within 14 days of payment for digital content.

Conditions:

  • You must withdraw BEFORE the PAL is delivered/activated to your account
  • Once digital content delivery begins, withdrawal rights may be limited

Important: By purchasing a PAL, you expressly request immediate delivery and acknowledge that you may lose your right of withdrawal once the PAL is activated.

Withdrawal Process:

  1. Email hello@dorsium.com within 14 days of payment
  2. Include your order reference number and reason for withdrawal
  3. Refund processed within 14 days (if PAL not yet delivered)

3. Right to Clear and Transparent Terms

Dorsium provides:

  • Terms of Use: Full legal agreements (read here)
  • Privacy Policy: GDPR-compliant data protection (read here)
  • Risk Disclosure: Comprehensive risk factors (read here)
  • Pricing transparency: All costs disclosed upfront (no hidden fees)

4. Right to Fair Commercial Practices

Dorsium commits to:

  • No misleading advertising: All marketing claims are factual and verifiable
  • No aggressive selling: No high-pressure tactics or FOMO manipulation
  • No hidden costs: All fees disclosed before purchase
  • Honest risk disclosure: Risks clearly stated (no profit guarantees)

Prohibited practices:

  • Claiming DORS tokens guarantee profits or returns
  • Using "investment" language for utility tokens
  • Promising price appreciation or ROI
  • Misleading users about token classification

5. Right to Redress (Dispute Resolution)

5.1 Internal Complaints

If you have a complaint, contact:

  • Email: hello@dorsium.com
  • Response time: 5-7 business days

We will attempt to resolve disputes amicably.

5.2 EU Consumer Rights

For EU consumers, disputes may be resolved through:

  • Courts of your country of residence (mandatory consumer protection laws apply)
  • EU Online Dispute Resolution (ODR) Platform: ec.europa.eu/consumers/odr

5.3 Arbitration (Non-EU Consumers)

For non-EU consumers, disputes subject to:

  • Binding arbitration under Romanian law (current)
  • Transitioning to Estonian law upon Dorsium OÜ registration (2025)

6. Right to Data Protection (GDPR)

Under GDPR (Regulation 2016/679), you have the right to:

  • Access your data: Request a copy of all personal data we hold
  • Correct your data: Update incorrect or incomplete information
  • Delete your data: Request deletion (subject to legal retention requirements)
  • Data portability: Receive your data in a machine-readable format
  • Withdraw consent: Opt out of marketing or data processing (where applicable)

See Privacy Policy for full details.

7. Right to Security and Safety

Dorsium commits to:

  • Secure payment processing: Bank transfers with full audit trails
  • KYC verification: Identity verification to prevent fraud
  • Hardware authenticity: All hardware shipped directly from Dorsium team
  • No data selling: Personal data never sold to third parties

8. Right to Accessibility

Dorsium provides:

  • Multilingual support: English, Hungarian, German, Spanish, Romanian
  • Clear documentation: Whitepaper, Terms of Use, FAQs available publicly
  • Responsive support: Email support at hello@dorsium.com

9. Special Protections for Minors

Dorsium services are NOT available to users under 18 years old:

  • KYC verification required (government-issued ID)
  • All participants must have legal capacity to enter binding agreements
  • Minors may NOT purchase hardware, PALs, or participate in mining

10. Warranty and Liability

10.1 Hardware Warranty

  • Warranty period: 12 months from delivery
  • Coverage: Manufacturing defects and malfunctions
  • Exclusions: User damage, wear and tear, software issues
  • Claims: Email hello@dorsium.com with proof of purchase

10.2 Limitation of Liability

Under applicable EU consumer protection laws, Dorsium's liability is limited to:

  • Direct damages caused by Dorsium's negligence
  • Refund of purchase price (for defective products)

Dorsium is NOT liable for:

  • Indirect or consequential damages (loss of profits, token value fluctuations)
  • User error (lost private keys, incorrect transactions)
  • Force majeure events (network attacks, regulatory bans)

See Terms of Use Section 13 for full details.

11. Contact for Consumer Protection Inquiries

For questions about your consumer rights, contact:

Email: hello@dorsium.com
Subject line: "Consumer Protection Inquiry"

Response time: 5-7 business days

12. External Resources

Dorsium - Trust. Honor. Security.